48 Aluric Close, Grays, England, RM16 4NB

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We accept a variety of payment methods for your convenience, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay (where supported)
  • Bank Transfers (for eligible orders)
  • Buy Now, Pay Later options (e.g., Klarna, Afterpay – if available)

For specific payment options based on your location, please check at checkout or contact us directly.

How secure is shopping in the Online Shop? Is my data protected?

Shopping in our Online Shop is highly secure, and we prioritise protecting your personal and payment information. Here’s how we ensure your data is safe:

  • Secure Encryption – Our website uses SSL (Secure Sockets Layer) encryption to protect all transactions and personal data.
  • Safe Payment Processing – We work with trusted payment providers that comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure secure payments.
  • Privacy Protection – We adhere to GDPR and other data protection regulations, ensuring your information is handled responsibly and never shared without consent.
  • Fraud Prevention – Our systems include fraud detection measures to safeguard against unauthorised access or misuse.

If you have any concerns about security, feel free to contact us. Your safety is our priority!

What exactly happens after ordering?

After placing your order, the following steps take place:

  1. Order Confirmation – You will receive an email confirming your order details.
  2. Processing – We prepare your items for dispatch, ensuring quality checks are completed.
  3. Shipping & Tracking – Once your order is shipped, you will receive a tracking number to monitor its delivery status.
  4. Delivery – Your order will arrive at the specified address within the estimated timeframe.
  5. After-Sales Support – If you have any questions or issues, our customer service team is here to assist you.

If you need further assistance, feel free to contact us!

Do I receive an invoice for my order?

Yes, you will receive an invoice for your order. Once your purchase is confirmed, an invoice will be sent to your registered email. You can also download it from your account on our website. If you need a customised invoice or have any issues, please contact our customer support team.

Send us an email

+44 7923801364
TWISTEDEON LTD
[email protected]